Date of Last Revision: December, 2023.
After placing an order, you will receive an e-mail from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy one or more Creations (the product(s)). All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that the Creation has been or will be dispatch upon agreement between us (Dispatch Confirmation).
The Contract will relate only to the Creations whose dispatch we have confirmed in the Dispatch Confirmation. We will not be obliged to supply any other Creation which may have been part of your order until the dispatch of such Creation has been confirmed in a separate Dispatch Confirmation.
Consumer Rights
You may cancel a Contract at any time within 7 working days, beginning on the day after you received the Creation. In this case, you will receive a full refund of the price paid and the initial delivery cost to you of the Creation, but will be responsible for the delivery cost of returning them to us.
To cancel a Contract, you must inform us in writing, via email or our online form. You must also return the Product to us immediately, in the same condition in which you received them, and at your own cost and risk. You have a legal obligation to take reasonable care of the Product while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.
We will process the refund due to you as soon as possible and in any case, within 7 days of the day you gave notice of cancellation.
Availability & Delivery
Your order will normally be fulfilled with 7 working days (Mon-Fri) from the date of, the Dispatch Confirmation, unless there are exceptional circumstances which you will be advised of.
Delivery will be provided by us or a specialist courier, and someone will need to be present to sign when receiving the Creation. It is the sole responsibility of the customer to ensure that someone is available to take delivery and we cannot be held responsible for any late, lost or unforeseeable event caused by a delivery date not being met.
We do not have any control over Royal Mail or other courier companies and some deliveries may be delayed due to your location, accidents or local disruptions. In these or other instances, we will not be liable for any consequential loss. You shall be deemed to have accepted the goods after receiving delivery.
It is your responsibility to log any damaged external packaging with the courier firm at the time of delivery and check the contents within 24 hours of signing for it.
Price & Payment
The price of the Creation and our delivery charges will be as quoted on our site from time to time. Any changes will not affect orders in respect of which we have already sent you a Dispatch Confirmation.
Payment for all our Products is via PayPal or the PayPal Credit and Debit Card facility. The security of your data and the transaction itself is provided solely by PayPal.
Alternatively you can call us to make a debit/credit card payment by phone.
Cancellation
You may cancel your order free of charge prior to being sent a Dispatch Confirmation by email. A Dispatch Confirmation will normally be issued within 24 hours of you placing an order. Cancellation after this time will mean you will incur the cost of returning the Product to us as it will already have been dispatched.
Returns
Returning a Creation will not be accepted unless we have been notified in advance and within 7 days of receipt, by either emailing us via our Contact Form or telephoning us during opening hours.
If you return a Creation to us, for any reason other than within your right to do so within the 7 days cooling off period, we will examine the returned Creation and will notify you of your refund via e-mail within a reasonable period of time. We will usually process the refund due to you as soon as possible and, in any case, within 7 days of the day we confirmed to you via e-mail that you were entitled to a refund. In the unlikely event that the Creation is defective, you will receive a full refund including the reasonable cost of returning the item to us.
We will usually refund any money received from you using the same method originally used by you to pay for your purchase. Creations should be returned in the same manner we originally dispatched to you, carefully packed, delivered by courier, insured and requiring a signature upon receipt.
Damage & Non-Delivery
Claims for damage must be logged and our couriers informed at the time of receipt of the Creation and/or by informing us within 24 hours of receipt. Damaged product, external and internal packaging must be retained in case of inspection. Refund of returned Creation(s) ‘lost in transit’ or “not delivered” will not be considered.
Descriptions & Corrections
The descriptions of goods and services included on our websites are accurate to the best of our knowledge. We do our best to correct errors or omissions as soon as we are aware of them. However, you should be aware that the colours and appearance of the Creations may vary from the way they appear on the screen. (due to contrast, hue settings on your monitor etc.) and you will need to pay for the return delivery cost in the same manner that the Creation was shipped to you for colour related issues.
Copyright
The images and designs of the Creation(s) you purchase and which are used on our websites are the property of Shushey and/or granted for use by us under authorised licence from our publishers and artists. You must not reproduce, modify or distribute these images or any part of those images in any manner, including from any Creation purchased from us, whatsoever.
In the event that there is any dispute between us in relation to this issue, you agree that until the matter is resolved, an interim injunction will be an appropriate remedy. An Interim injunction is a court order, which would prevent any further use or distribution of the image that we are concerned about, until a final court hearing where the court will make a decision on all the facts.
Our Liability
If we fail to comply with these terms and conditions, we shall only be liable to you for the purchase price of the Creation. We will not be liable for any associated or consequential costs for any reason other than that it would be illegal for us to exclude.
Applicable Law
Every sale shall be deemed to be performed in England. English law shall govern each transaction, including (without limitation) all contractual and other relationships, which arise as a result of such sales. You and we submit to the non-exclusive jurisdiction of the English courts in relation to any disputes arising out of any sale.